Frequently Asked Questions | TreasureCoastPartyRentals.com Port St. Lucie FL.
Frequently Asked Questions
Travel Fees apply to the following areas:
Port St. Lucie $25
Jensen Beach $25
Palm City $25
Stuart $25
Fort Pierce $25
Vero Beach $50
Hobe Sound $50
If you are out of our service area, additional travel charge may apply.

All delivery orders require a $99 Minimum and our travel fee will cover the cost of the delivery/pick up.
Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
In most cases, when renting to a business, we can take a business check.
(No personal Checks Permitted)
Yes all orders require a $30 deposit that can be paid by Credit Card or Paypal. The are fully refundable if you cancel your order at least 7 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a rain check that is good for 1 year.
Once a payment is taken for an order, there are no refunds. You will be given a rain check that is good for 1 year in which your payment can be used toward another rental.
We love setting up at parks but some parks do NOT have electricity. If you want to set up at a park, you must check with Parks & Recreation to find out if there is a power supply. If the park does not supply power you can rent a generator for the day pending availability on the date requested.
A: - There is a $30 minimum deposit required for every order. All deposits are non refundable but if you cancel, your payment can be put into a rain check status that can be applied to any future order within 1 year of the date the rain check was applied.

- There will be a $100-$500 charge for silly string found on jumper. Silly string will permanantly stick to jumper vinyl like super glue and can take hours to clean and scrape off, often leaving a bleach mark. There will be a $100-$500 charge for silly string found on jumper.

- If no one is present during the scheduled delivery or pickup window, we may enter through your side gate unless we are otherwise instructed.

- Table and chair rentals do not include setup and breakdown. It is the customer's responsibility to set up and breakdown unless an arrangement is made at an additional charge.

- If customer or representative is not present or are unable to allow setup due to obstacles upon delivery, we will have to leave right away as to not be late for our other customers. There will be a $30 charge to return and your delivery may be pushed to the last delivery if we can still manage to fit it in.

- Make sure there is sufficient space to fit the rental equipment. You must have the required space listed for each jumper. Also check height space for any objects interfering space. Call us if you are unsure. If there is insufficient space when we arrive, we will have to cancel your event.

- We require at least a 3 feet wide gate to your backyard. If the gate is smaller than 3 feet when we arrive, we're forced to cancel your event. Call us if your gate is smaller than 3 feet.

- If delivered equipment needs to go up stairs, or further than 200 feet from the unloading area, additional charges will apply. Please contact us to coordinate if there are stairs as we may need additional equipment and man power to facilitate the delivery.

- We must have a clear pathway to your backyard. We ask that you move any objects interfering in the pathway to your backyard. Please move your BBQ grill, garbage bins, garden equipment, auto equipment, etc.

- Because we get very busy and wanting to be on time, there is a chance we have to setup rental equipment in your backyard a day before your event. This only applies if you stated your equipment will be setup in backyard. If we need to setup early, we will call 1-2 days before your party starts. There is no additional charge for early setup. If equipment will be set up on grass, the sprinklers need to be turned off as long as the jumper is there. Your grass will not get damaged.

- Please let us know where to setup as we will drive stakes in the grass or dirt to anchor the corners of our units. Be sure to let us know of any areas not to stake. We will not be responsible for any broken pipes underground.

- We do not setup on any sharp objects such as rocks, gravel, and sprinkler heads that are on top ground.

- Overnight rentals cost an additional $25, however, if we have already arrived for pickup and you wish to keep it overnight we reserve the right to refuse as the inflatable may be booked for the next day. If we are able to allow it overnight after already arriving, it will cost an additional $50 to keep it overnight.

- Second day rentals cost an additional 50% of the rental rate.

- We charge $20 per for any lost accessories to Concession Machines such as scoopers or trays.

- We accept cash, credit, or business check in most cases. Drivers do not carry change for cash transactions so have exact amount of cash. For credit card transactions, please pay prior to your rental day.

- Payment must be made upon delivery before rental equipment is setup. Please have payment ready when we arrive.

- There is a $50 cleaning fee if equipment is excessively dirty.

- Customer needs to cover any damage made to equipment. You may purchase our damage waiver to avoid this.

- All equipment needs Adult Supervision. Children should not be using equipment if there is no supervision.

- Customer is not allowed to relocate equipment after setup. Our staff has setup the equipment safely using stakes or sand bags. Relocating the equipment may void safety.

- The following items are not allowed in or near our equipment: silly string, gum, food, drinks, sharp objects, confetti, trash, or any type of debris. Please use common sense.

-You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
If you have any other questions, please feel free to call us any time at: 772-281-9850




© 2019 Treasure Coast Party Rentals               Powered by Event Rental Systems